July 10, 2008 Phillynews.com
Pennsauken, NJ - WHEN DIEP
HUYNH and Oanh Nguyen bought their first bedroom set in June 2006 after 10 years
of marriage, they figured they had claimed their small chunk of the American
dream. The itching started the first night. And after a few weeks, the
Pennsauken couple was covered in dozens of bloody scabs.
Baffled doctors scratched their heads. They prescribed an
assortment of ointments, but the source of the irritation remained undercover
Literally, undercover. One night in September 2006, the couple awoke to a
nightmare. "I couldn't sleep because it was very itchy," said Huynh, 52.
"I turned on the light and there were bugs crawling. There were many." The
couple's new bedroom set, which cost $1,600 at JC Penney in nearby Cherry Hill,
was infested with bedbugs.
Yesterday, the couple's screams of horror at the creepy
discovery turned to cries of joy when a Camden County jury awarded them $49,000
in damages against JC Penney. "Finally, we are happy," Nguyen said,
surrounded by her husband and five children in the family's bungalow.
Huynh, a former employee of Dietz & Watson in Philadelphia,
and Nguyen said that JC Penney didn't believe them when they called the store to
report the infestation. When a repairman finally came a month later, he
found bedbugs all over the room: in the joints between the furniture, in the
screw holes, and the mattress. He also noted in his report that "blood oozed
out" when the bugs were "squished."
The retailer promised to send a truck out to help the couple
move the furniture, but instead offered them $100 "so we could pay our friends
to move it," Huynh said. They never sent the truck or the money, Huynh added.
When Huynh, who is disabled with severe asthma, finally hauled the bedroom set
out to the garbage, he taped a note to it, warning others that it was infested.
The family also trashed their bedding, clothes, Oriental rugs, and their kids'
mattresses. An exterminator treated the house for $750, but Huynh and
Nguyen continued to sleep on a rollout mattress in their bedroom to avoid
carrying any stragglers in the rest of the house. Their kids appreciated
the sacrifice.
"I get chills when I think about it," said 14-year-old Cindy
Huynh. JC Penney credited the family for the
furniture after Huynh hired Marlton attorney Kevin Siegel in November 2006, but
by then it wasn't just about bills. They had ventured into the world of pain and
suffering. Nguyen was so embarrassed by her appearance, she wore
long-sleeve shirts everywhere, even to her job at a local factory. She cried on
the stand this week, too. "I didn't want people to see me and ask what
happened," she said. "I had bites on my neck though."
Huynh, who lived in a refugee camp in Malaysia after escaping
South Vietnam in 1975, could handle the bugs but was concerned about his kids.
"They were just so scared," he said. "They would never come near our room."
Siegel filed a lawsuit in November 2006, and the couple was
initially awarded $35,000 in arbitration. But JC Penney appealed that decision
and offered $7,500 instead, Siegel said. "Basically from day one,
they were giving these people the middle finger," he said yesterday. "This was a
real David versus Goliath case." Attorney Jill Taylor, who represented JC
Penney, did not return a phone call for comment. Siegel said he did not know
whether JC Penney planned to appeal the decision.
The two, who married in 1996, still haven't replaced the
bedroom set because Nguyen said she can't look at a dresser or headboard without
seeing bedbugs all over them. Despite their bloody ordeal though, they
still shop at JC Penney. "We just don't buy furniture there anymore," said
Peter Huynh, 8.
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